There are people who see what we do as buying insurance: something you feel good having but hope you never have to use. But when the unthinkable happens, and you really do need it, you're more than glad it's there -- and sometimes, even more good comes out of it than you anticipated. Take this story, which will appear in Guidepoint's Summer edition of its "To the Point" newsletter:
On July 8, Guidepoint Service Representative Charlesetta “Charlie” Smith received a call from customer Robert G., who said he was robbed at gunpoint that morning in Detroit, MI, and the thieves took his car 2006 Pontiac Grand Prix along with his wallet.
Charlie immediately called authorities and the case was handled by Sgt. Jim Vogler, who is part of the area's Stolen Vehicle Task Force. Charlie then activated the Guidepoint unit inside the vehicle and helped to guide officers to its location.
But due to the nature of the crime, instead of recovering the vehicle, the officers decided to watch it to arrest the suspects. Their patience paid off when the suspects appeared, got in the stolen vehicle and drove off.
Eventually, they led officers to a location where two additional stolen vehicles were found. Sensing trouble, the thieves left the original vehicle and took off in the other two cars in order to thwart capture. But multiple police units were able to follow both vehicles, and after a dangerous car and foot chase, the suspects were finally arrested.
Sgt. Frank Carroll, who was slightly injured in the chase with superficial cuts, thanked Charlie—and Guidepoint—for their assistance.
Not bad for a single Guidepoint unit, a caring call center representative and a proactive law enforcement team -- 3 vehicles for the price of 1!
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