Mother and child reunion

Just got a nice email forwarded from a customer whose wife and one-year old we helped. He wrote:

"After my experience today I wanted to follow up and thank you and your staff for the very quick support today and a HUGE job well done. I have been in technology for the past 15 years and every once in a while you come in contact with something in high technology that can truly help you in life or even save a life. Over a year and a half ago I had one of your Guidepoint Systems installed in my vehicle while my wife was pregnant for simply the piece of mind of being able to us get out of a jamb if we locked our keys in the car or to have the ability of getting our car back if ever stolen. I never thought it would be to save my daughters life.

Today, I was golfing and got a frantic call from my wife stating she was calling from a pay phone because she locked her keys and phone in the car along with my 13 month old daughter. She remembered we had a Guidepoint but asked was so full of panic all she could think of was calling me. I then called your 877 line and got [response center specialist] Greg D. on the phone after a very short wait period. In seconds my wife had my little girl back in her arms.

Anything could have happened today. Just wanted to send a quick note to thank you for your efforts and having a great support staff and reliable equipment that obviously was able to save a life (or at the very least a Mom’s sanity).

In business, it's easy to become somewhat cynical, especially when you're in the fish bowl everyday and you're always pushing to sell more. So it's great to get a feel-good for helping someone out. One of the things we always say is that "Guidepoint is not a tech company -- it's a service company." Situations like this are a great reminders of that philosophy.