Tech support team gets MECP certified

Many of us at Guidepoint have been around the mobile electronics business for several decades, and we know there is one thing you can always count on: technology doesn't always work.

There are lots of reasons why a product fails to deliver the expected performance, whether it be user error, installer error, product defect or my personal favorite: gremlins. When things don't work, we try to take an immediate and practical path: "Fault is irrelelvant. What's relevant is fixing the problem."

Enter our tech support team. Lead by James Wood (or "Woody" as he's known to everyone), Guidepoint's tech support team is really a customer-service unit in disguise. When stuff isn't working, they diagnose, advise and help fix the problem as quickly as possible. To that end, Woody has put his team through the paces of becoming MECP certified under the Mobile Electronics Certified Professionals program. Each of them has spent time in the classroom and under the dash to learn all the "what can go wrongs" in an installation and help create "Best Practices" for installers around the country. Currently, we have six MECP certified techs on staff that work 'round the clock.

"If a consumer has a problem in the middle of the night, we need to be able to assist," Woody explains. "Our products and services are evolving constantly as GPS and wireless technology advances, and vehicles are becoming more and more computerized. MECP certification provides an installer the necessary knowledge to integrate aftermarket accessories into today’s complex vehicles. This also proves to employers and customers that you have a professional commitment to expanding your knowledge of the job."

Tech support members include, Stephen Escamilla, Cesar Salas, Blake Mize, James Woody. There are also two employees on the graveyard shift (11 p.m. - 7 a.m.) that took part in the MECP training: Bryan Martinez, Chris Okon.